[Resolved]  LG Electronics — Regarding frost deposition in frost free refrigerator

Address:

Indore, Madhya Pradesh

Hi, I had purchased a LG frost free refrigerator around 4 years back and from last one year I am facing the problem of frost deposition inside the freezer compartment of my refrigerator. I have registered a series of complaints with LG Customer Care for this and everytime their service personnel visits me he tells me different reasons for deposition of frost. Here I am quoting the different reasons as quoted by service personnel: Incident 1: The service personnel told me that you are not closing the gate of your freezer properly hence the frost is being deposited. My solution: I started closing the gate properly and also keeps a watch on it and close the gate properly everytime. But still same deposition of frost. Incident 2: The service personnel told me that you are keeping temperature very low, hence frost is being deposited. My Solution: I set the temperature as prescribed by him, but still the frost deposition is same as previous. Incident 3: The service personnel told me that you some sensors of your refrigerator are not working properly, you need to replace them. My Solution: I told him that please go ahead and replace the sensors. He replaced the sensors and handed over the bill to me. But still nothing could help as frost deposition is still the same. Incident 4: The service personnel told me that the gasket of your freezer door is not in good condition and you must replace it. My Solution: I told him that go ahead and replace the gasket of my freezer door, but when he got new gasket I just compared it with old gasket and to my surprise they were in same condition, but as per service personnel, the older gasket had become very tight, hence door was not closing properly and hence the frost deposition. Then he replaced the gasket and charged me around Rs1300. But the still the same problem exists. Incident 5: The service personnel told me that you are keeping huge amount of stuff in your refrigerator hence the frost deposition, so he told me that either I should reduce the stuff in refrigerator. He also told me that I should stop keeping the stuff in freezer for some days so that frost deposition would end. My Solution: I immediately reduced the amount of stuff in freezer but still the same problem. So, here I would like to question LG Electronics that is it so difficult to accept their mistake whatever it may be in the refrigerator and resolve it. Even I had paid some amount two times but still they were not able to resolve the problem. And in the last incident the service personnel told me to remove everything and stop keeping stuff in my freezer to check whether frost deposition is reduced or not, so its like if I have a vehicle and there is some sound in engine, so company-man will told me to stop using the vehicle so there will be no voice. I expect LG to resolve my problem at the earliest and they should also answer to the hassles I have faced and why my problem was not resolved even after paying hefty amount in name of service and spare parts. Regards, Aditya Disappointed LG Customer