[Resolved]  LG Electronics — REGARDING REPLACEMENT OF DOUBLE DOOR REFRIGERATOR.

Address:

Meerut, Uttar Pradesh

I HAD PURCHASED DOUBLE DOOR LG REFRIGERATOR ON 10th AUGUST 2014 AND AFTER LESS THAN TWO MONTHS IT STOPPED WORKING. I HAD LODGED COMPLAINT IN CUSTOMER CARE LG ON 10th OCTOBER 2014, COMPLAINT NUMBER RNA[protected]. THE TECHNICIAN AND ENGINEER WHO VISITED US TOLD ME THAT THIS PIECE IS DEFECTED, AND THERE ARE SO MANY DEFECTED PARTS IN THIS REFRIGERATOR. YOUR ENGINEER AND TECHNICIAN TOLD ME THAT THIS REFRIGIRATOR WILL BE REPLACED VERY SOON BECAUSE THE DEFECT IS MAKING DEFECT AND THE FAULT IS FROM LG. BUT AFTER SO MANY DAYS THERE IS NO RESPONSE FROM YOUR SIDE. THE RESPONSE FROM LG IS VERY POOR. YOUR CUSTOMER CARE TEAM DO NOT KNOW ANYTHING AND ALSO NON COOPERATIVE. WHY SHOULD I SUFFER WHEN THE PIECE IS DEFECTED. THIS SHOULD BE THE LAST LG PRODUCT IN MY HOME BECAUSE THE WORST RESPONSE FROM YOUR SIDE. SORRY TO SAY THIS BUT YOUR CUSTOMER CARE SERVICE IS REALLY VERY POOR. KINDLY REPLACE THE PRODUCT AS SOON AS POSSIBLE.