LG Electronics — Regarding replacement of led television

Address:

Salem, Tamil Nadu, 636005

We bought a brand new lg led television from salem. Model no: 55uf770t. The television within a period of 1 month stops working. When the service engineer attended he just says the motherboard is gone. The problem reported was virus impact due to the usage o[censored]sb, but we never attached anything to the television apart from the cable wire. They just lied there itself to escape. We were fed up at that time only. The rna no is : rna[protected]. We demanded for the replacement of the television by the company since the fault was not on our side and it was a brand new television not even one month old. We contacted the customer care and they said to contact some three, four people and we did that too. They said the television will come by 2-3 weeks. But it has already been a month and now they are saying that stock is not available even after a month time. Now after we been waiting for so many weeks together they started from the scratch saying we dont know when the television is going to come, you can either repair the television or pay the money to get a higher model. Are you people playing with us. Do you think we are fools. The cost of the television is around 1.5 lakhs. We are neither any gamblers nor there is a tree fetching money for us. It was the money we earned doing so much of hard work. We didnt even buy a television for 14 years saving some amount to get a good television. And the television gets repaired without any external impact from our side in just one month. So we thought lg as a good brand. We had placed our hopes on you. But what we got back was mental pressure from your side for the past one month and still no use. Even a television from a lower brand value than yours would not have got repaired within a month and i am sure they would have replaced it atleast after this much stress being given to us and the fault being not on us. What you people has to say is the parts have to come from china to get assembled and then your televison will be delivered, it has already been a month and still parts are not arrived and assembled? There is no television of the same model in india?? I demand the television gets replaced.