[Resolved]  LG Electronics — Repairs to Regrigerator

Address:

Hyderabad, Andhra Pradesh

I purchased a LG fridge on[protected] – Model No.GL225BEDG5/2012. On[protected] a small fire broke out in our house and left-side top portion of the fridge caught fire and about 8” of top portion damaged. The fridge is working OK. As some burn smell is coming from the fridge, I booked a complaint to your Customer service on[protected] – complaint No.RNA[protected]. Your technician attended to the complaint on[protected] and said that gasket of the door to be replaced and gasket was replaced on[protected] and a charge of Rs.503/- has been collected from me. As burn smell is still coming from fridge even after replacing the gasket, I contacted your Customer Service again on[protected]. They suggested me to contact the local Hyderabad Service Centre to solve the problem and provided the mobile No.[protected]. When I contacted the mobile No.[protected], the person advised me to contact the In-charge of the local Service Centre on the mobile No.[protected]. When I contacted the In-charge on mobile No.[protected], he advised me to book a new complaint. I told him that on contacting your Customer Service, they have provided the local Service Centre and advised me to contact the local Service Centre. Finally it appears he got convinced and said I will send the Technician to look into the problem. Your Technician turn up at my house on[protected] and told that some thermacol inside the fridge damaged and on account of that burn smell is coming and it cannot be repaired. If it cannot be repaired, I request you to exchange it with a new fridge and I am prepared to pay the difference amount. Kindly look into the matter at the earliest, do the needful. (G V Ramana)