LG Electronics — Replacement of duplicate Thermostat by LG local care centre Technician

Address:

Ratnagiri, Maharashtra

From : M.B. PARATE R/o Soham Heights, Flat No.4, Thiba Palace Rd., Ratnagiri-415 612. Office Address : Nuclear Power Corporation of India Ltd. (Govt. of India) Jaitapur Nuclear Power Project Office, Nr.Railway Station, Ratnagiri. M-[protected] To, LG Legal Authority. Sub : Malpractice by LG Service Centre Technician by way of placing duplicate part in LG Refrigerator and non-submission of Bill. Sir/Madam, The following is submitted in regard to outstanding issue – 1) In the second week of April, 2015 call was made to LG Centre at Ratnagiri – Shree Samarth Services. In the evening hours on 15/04/2015, Technician came to my house. He informed to replace the Thermostat in the Refrigerator. He replaced the same and charged Rs.1000/-. The charge was paid by me in cash, for which he has not given me Bill. 2) Subsequently, problem in the Refrigerator remained same. So, I called up Technician to attend the problem. BUT, DESPITE OF REPEATED TELEPHONIC CALLS TO TECHNICIAN AS WELL AS LOCAL LG CENTRE, NO POSITIVE RESPONSE WAS MADE BY THEM AND ISSUE REMAINED UNSOLVED FOR A FURTHER PERIOD. 3) With regret, the issue was taken up with Superiors in LG Centre. While interacting (in tele conferencing) with Ms.Megha & Shri Shirke, it was revealed that the Technician who had replaced the part, has cheated me by non-giving the Bill and also placing duplicate Thermostat in my Refrigerator. Then, Shri Shirke promised to resolve the problem in Refrigerator and also to place original Thermostat in Refrigerator. 4) On 31/05/2015, Technician came to my house and done Gas Refilling work in Refrigerator, for which he has charged Rs.2500/-. But original Thermostat is not placed in Refrigerator. HE HAS GIVEN ME BILL NO.497 DT.31/05/2015 (COPY OF WHICH IS ENCLOSED HEREWITH ) FOR TOTAL RS.3500/- (RS.2500/- FOR GAS FILLING WORK AND RS.1000/- FOR DUPLICATE THERMOSTAT REPLACED ON 15/04/2015). 5) Now issue of replacing Thermostat remains unresolved. I have been very frequently calling to Shri Shirke for the same. All the time he has made false promises. Till date, issue is not resolved. LG Authority is hereby requested to – i) Confirm replacement of original Thermostat in my Refrigerator. ii) Also to confirm the charges levied by LG local centre is in line with the LG price list.