LG Electronics — Required service not provided.

Address:

Darjeeling, West Bengal

Complaint no. RNA[protected] had been made on 4th July 2015 and as per your customer care services the Service Engineer was to arrive by 2 hours or 24 hours at the latest but the Engineer did not arrive and later a message was sent in the alternate number provided by me saying that the customer himself hadn't received any calls which was completely untrue so again a Complaint no.[protected] has been made on July 8 2015 and the Service engineer was supposed to arrive. I was given his number and I called him a couple of times and even sent him a message consisting of my home address but he switched off his phone and there is no trace of him. We have been given false information and your services are completely unacceptable. This is the very first LG product that has given us a problem and if your service provider fails to provide us the required services then it would be better if we stopped purchasing your products.