[Resolved]  LG Electronics — Service Engineer Gautam caused damage during repairing

Address:

Kolkata, West Bengal

A complain was registered for my LG microwave oven MC 7648 on 16/09/2014 as RNA[protected] for the inner plate was rotating of its own with main power supply, your service engineer visited and after inspecting for ten minutes concluded that the PCB Controller needs to be replaced which he was not having at that moment so he shall be coming in two days with the same. On next visit he came and during his job and testing of 90 minutes their was heavy fire spark with loud noise from microwave oven resulting trip off concerned internal residential MCB along with trip off of external MCB outside the house from main supply. The same incident repeated thirteen times. At the end the engineer concluded that PCB Controller was working fine, he made mistake in his earlier inspection and said a fuse needs to be replaced for which he will be visiting again in another two days. Before your engineer visited third time the complain was closed and received a sms for the same on 22/09/14. I call up your service engineer Gautam at his no. [protected] to ask that without solving the complain how the registered complain was closed. He responded that he could not keep the complain open for so long as per company policy but he shall complete the job on 24/09/14 as 23/09/14 is off day. On 24/09/14 he came at 2 pm and carried replacement of 3 spare part and charged Rs 460/- against invoice no. 14357. But a clear noise can be heard during operation of microwave oven which was never before heard or faced earlier ever. On asking about the same he tried to defend himself that the sound was earlier too and your transformer has been old so generating sound and left after registering another complain RNA[protected] using my cell phone reason better known to your management. My grievance is that while getting repair and service from LG service engineer who supposed to be qualified and trained has such poor inspection and diagnosis which took more than three visits in a week to attend the complain. Moreover he is such unprofessional that used in correct fuse causing trip of MCB internal and external 13 times with loud noise and fire spark from oven which possibly had damaged the other parts of microwave oven and resulting in noise in operation. I request your management to send a senior service engineer who is more qualified, efficient and professional in his service to have a fair check of the microwave oven and rectify the noise problem started after the repair done by Gautam and replace any other part being damaged for Gautam (your service engineer) negligence of work immediately. If your company will try to wash hands from the above incident giving excuses then I will be bound to put forward my grievance to consumer forum, highlight the same in next coming issue of consumer voice magazine and other media sources which may not effect you much directly but consumer shall be aware of the LG management attitude and after sales service quality provided to its customers.