[Resolved]  LG Electronics — Service Issue

Model : WF - T7514EN Capacity : 6.5 Kg Serial No : W340410AB000047IN Problem Logged : I am getting “FAN Belt Slipping Sound ” while operating washing Machine, there is no other problem observed. Machine is working perfectly fine. Machine is outside Warranty & this will be a chargeable Service call. 17/12/2012 : Call Logged (Reference No # RNA[protected] 18/12/2012 : First Visit by Technician Vinod, Recommended gear Box replacement 20/12/2012 : Gear Box replaced, after replacement machine stopped rotating properly moving only in one direction, Billed amount 3500 + 450 (service Charges) 22/12/2012 : Replaced Fan Belt (charges Rs 180), Collected total bill amount Rs 4130. Machine producing more sound, technician left home saying new parts making some noise it will settle down in 2-3 days, call me if it remain there and left home. On 25/12/2012 : There is no improvement, machine producing more noise (start additional noise of drum touching side walls), Complain reported to technician On 29/12/2012 : Technician took washing machine to service center to fix the issue On 04/01/2013 : Technician bring washing machine and asked to check it, problem remains same and there was no improvement, technician asked to use it for 1-2 days and call again if its not resolved On 05/01/2013 : Called the technician as no improvement. Technician assured to to come and check it After continuous follow-up for one week technician taken machine back to service center. On 15/01/2013 : Technician taken machine back to service center to fix it, On 24/01/2013 : technician returned machine without any fix and assured to check it in 2-3 days by some other technician In this duration i was continuously following up with LG service center in Bhiwadi. On 5/02/2013 : I gave up to follow-up with local service center and Technician and called LG (toll free) to complaint against local service center and Technician. (New Complaint logged Ref No # RNA[protected] On 7/02/2013 : Another technician visited and recommended Shocker replacement. After one week technician came and replaced 3 shockers. there is no improvement, problem even got worse, machine become completely inoperable, anyone can see unbalanced drum from blind eyes. When i inquired technician for changing only 3 not 4, according to him only 3 shockers there in stock so i replaced three. I do servicing of normal washing machine, i didn't know how to fix fully automatic washing machine. Sir (LG service Center) instructed me to replace the shockers so i came to replace it No payment taken by service center for Shockers so Far. On 8/02/2013 : Again follow-up LG service center, they send another technician who din't know even operating fully automatic washing machine. He left saying other engineer will visit. LG service Center Bhiwadi keep on giving excuse for month stating another technician will come from Noida On 26/03/2013 : I lost all hope in LG local service Center and complaint to LG (Toll Free) (New Complain logged Ref No # RNA[protected] Call was escalated LG senior department, there were follow-up calls for 15 days but no solution technician visit. On 9/04/2013 : As there was no resolution of issue by escalation department i requested to log another complain against local Service Center, and LG Customer Care.( New complaint logged Ref No # RNA[protected] There was follow-up calls from Bharti (in LG Customer Care) regarding technician visit but there was no visit done after repetitive complains. On 28/04/2013 : Call escalated to Mr. Yadav, arranged conference call with Bharti, Mr. Narender, Yadav, Local service Center, got assurance of complain resolution. (New complaint logged Ref No # RNA[protected] No technician visit after multiple false commitment for 3 days On 01/05/2013 : As there was no resolution, no satisfactory response from LG customer Care, Service center another escalation made. (New complain logged Ref No # RNA[protected] Than i left back to Dubai, in between my parents called LG service Center 3-4 times but no satisfactory answer, so they left all hope and stop following up on this issue. All the calls were closed by LG customer care without getting any feedback, or customer sign-off on Technician Filed visit form. On 11/11/2013 : I came back from Dubai and called LG customer care to get status of my complain, i got shocked that all complains were closed by Service center without customer signoff / feedback. Can I expect any sloution LG Customer Care / Service Center has no solution to my complain. Regards Manoj Goel +91 [protected]