LG Electronics — Since 3 days Service Engr didn't turn up after calling several times to CC

Address:

New Delhi, Delhi

I'm a customer of LG for different producs. My servive request no RNA[protected] booked on 23/05/15 (Sat) at abt 10 am for the cooling problem of Refrigerator. But yet (26/05/15) nobody turn up after calling several times to cust care. At the !st day I do rcv a msg frm lg abt the srv engr details (Mr Narendra Kumar - [protected]).After calling him he said tht he won't come as he is leave and gave me the no of his supervisor Mr Vikas - [protected] but mr vikas didn't pick his ph. Again contacting Narender he told to wait till 3 pm on sat but as nobody called up i again called CC and they told me tht engr will call within 24 hrs. Again on Sunday when I called CC they told me tht srv rqst has been CANCELLED due to the ambiguity of my service area/ land mark which i gave as India Gate/Kastuba Gandhi Marg. He too told me that actually the India Gate locality cannot be traced in lg system and suggest me to give another mark as there may me more than one India Gate (Hahahaha) and suggest me to do some cleaning of fridge so tht it will work. At 8pm again i called CC and he told tht my srv no is still ACTIVE and the srv engr will call within 24 HRS. Till yestday(25/05) night nobody called meup...i don't know which type of watch LG is refering for 24Hrs for calling the customer. Wht is the policy/penalty of LG if they won't attend within 24hrs? Pls look into this matter urgently...how cud a renowned company like LG cud harrash the customer like this as they must be knowing this is the summer season and its abt 45deg in Delhi... Regards Sudidhi Das ([protected]) All the calls above to CC [protected] is called from the no [protected]