[Resolved]  LG Electronics — The product not working as described

Address:

Gwalior, Madhya Pradesh

Hi, I bought a LG washing machine with drier for INR 77000 on 10 February, 2014 from Manish Sale, Gwalior, Madhya Pradesh (an authorized LG Electronics/goods distributor). The bill number for the same is "2014/LG/GTF/347". The LG washing machine number is - F1418RDSER. I was told by the representative that the drier would dry the clothes in such a way that they would be 100% dry and will not require any ironing (the reason why I bought that machine home). However, this was not the case once I bought it home. Whenever I try to dry my clothes in the machine, they become so hard that it is impossible to iron them, the clothes lose their softness and become hard. Had this been the case, and I would have known earlier I would have bought a 18-20, 000/- worth machine which dries the clothes 80% and the remaining needs to be taken care of. I have complained about the same at Manish Sales, Gwalior from where I bought that machine, asking them to take the drier back and refund me my money or replace it with the 80% drier machine. But, it went unheard. I had complained there on the very second day of purchase i.e, on 12 February, 2014. Since my complaint went unheard, I logged a complaint on the LG toll free number on 25 February, 2014. They had quoted me the complaint number to be "RNA[protected]" but I have not heard from them since a long time now. I am really helpless and it seems all the money that I had put to save my time and efforts and make my life easier have just vanished somewhere instead giving me a hard time to deal with the product. Please help me out. Regards, Sudhir Jain Gwalior, Madhya Pradesh. (+91)[protected]