LG Electronics — TV operational problem and defiant customer service

Address:

Ranchi, Jharkhand, 834002

Hi I have always been a loyal customer towards LG products and am currently using several of its products. I had purchased 3d tv 42LW5700 3 years back with an expectation of firm product quality service. This expectation could not last long as my TV, which has not even completed 4000 hours on record, has fragmented lines on the display. While purchasing the product I was assured of average 20, 000 hours lifespan of this TV. Not to mention the fact that I have spent a whopping INR 86K for purchasing this product and now it is of 0 value to me. After contacting the service centre my worries were elevated as they gave me a quotation of INR 40K for the screen and service. I feel cheated at the moment with this ruthless response from LG service team. If this is the product quality being served to the most loyal customers, it is not worth. As of now I want my TV problem to be rectified earliest possible else I shall be most willing to approach consumer forum for the same. S.Wajid