[Resolved]  LG Electronics — TV , they dont repair but ask you to replace

Address:

New Delhi, Delhi

Rajeev Bhargava B.Com. L.L.B September 14, 2013 Mr. Soon H. Kwon Managing Director LG Electronics India Pvt Ltd Plot No 51, Udyog Vihar, Surajpur Kasna Road, Surajpur, Greater Noida, - 201306 Sub part ABJ66427002 and ACQ67524009 Dear Mr. Soon I thought to give you one more chance before I move to competition tribunal . One of my friends has LG products and has one particular TV as per sheet attached which is not working now There was a problem in the TV I showed to the authorised centre in Indore who gave me in writing that this TV cannot be repaired since LG doe not provide spare parts and must buy a new one Somehow I was not convinced because a company like LG who believes in customer care and wants to retain customer will have such poor quality and selling products which cannot be repaired I request to let me have your comments as I feel this dealer has given wrong information’s and may be to defame LG However if this is true that you make not repairable poor quality items in India, I will be constrained to take it up on different websites and consumer forum so that people know while buying that their items cannot be repaired Look forward to your favourable and honest response Yours faithfully Rajeev Bhargava [protected]