LG Electronics — Uncared service after the warranty period over

Address:Bankura, West Bengal

From: Kamalendu Ghosh 240/4/D, Circus Maidan, Nutanchati P.O & Dist: Bankura, (W.B) Pin: 722101 Mob: [protected], [protected] Ref: Complain R.N.A[protected] dated 20/5/2015 at 11:14 a.m I have purchased Two L.G. LED T.V bearing Model No. 32LN4900 from a local dealer of Bankura viz ‘Melodious’ of School danga, Bankura on 06/11/2013 and among them one TV SET suddenly get out of order (bearing Sl No. 309PLAG007592)within one year o[censored]se. At that time your men appointed in service changed the Mother board without any cost (as it was within the warranty period) for which I am grateful to you. But again on 19/05/2015, the same TV set as mentioned in the aforesaid Sl. No. getting trouble in different type unlike the previous trouble. This time it is functioning as good as normal when it is being used with the USB port i.e by pen drive/ External Hard disk etc, but function of channel selection/Tuning failed. After lodging complain a Technician or an assistant who ever may be, attended my residence, checked the function of the T.V set and suggested to change the mother board again. I am using L.G’s other product like A.C Machine, Refrigerator, Mobile etc trusting the dependability of L.G’s product quality. Today is the 7th consecutive day, where I am waiting for repair, requested the dealer several times but no action has been taken so far to resolve the problem, rather they are not bothered to pay any importance to my say. I have had no other option but to compelled to purchase a new T.V set of another company on 25/05/2015 from the same dealer. I can’t just believe that an esteemed company like L.G produces such products where durability status is like Chinese products in nature. Now it is your option either to change my notion or to accept defames quality control failure. I am not ready to bear any expenses for the faulty T.V set, rather I would request my friends and relatives to think twice (who are fanatic of L.G product like me) before purchasing any L.G product. Thank you for delay in compliance and please continue such customer uncared service from your end to a senior citizen like me. Thanking, ( Kamalendu Ghosh)
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Dear Kamalendu,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team

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