LG Electronics — Unethical behaviour - No proper service for AMC

Address:Mumbai City, Maharashtra
Website:www.lg.com/in

AMC no. - amc[protected] Product - TV LC 32 model no - 32LH35FR.ATR PURCHASE DATE - 23/05/10 This is not expected from LG electronics, pathetic engineers, very bad service. I undertook LG AMC for my LCD TV in last year December, and we started facing problem with screen and sound last month, we complained and engineer visited at our place on 6th/7th of September 2015 and informed us that on replacing motherboard, cable and some strip with new one your TV will function properly, I said we have AMC so he said don't worry all parts will be replaced by company with no additional charges, than we received call from LG after 2 days stating our parts have come and engineer will visit and replace the same, after 2 days engineer visits our home without calling us and asks us whats the problem and visits without any replacement parts with him, he opens our TV set and was trying to figure out how to close it somehow he managed to close it and went, within 5-10 min when we tried to switch on TV it didn't started at all so we immediately called him but he arrogantly said I can't come now as I have left and have other calls, on insisting he said I will come by any time and will fix it (very irresponsible behavior of engineer and also LG as once we are informed parts have come and engineer visits without any parts), then tried calling LG customer care and were given service centers no. but no one picks up the phone there, on several calls to customer care they finally gave number of service center head Mr. B Shekhar - [protected], one full day wasted he didn't picked the call, so again called to customer care they raised some complaint RNA[protected] and said now you call, like wise we had several complaint number raised for the same issue - RNA[protected], RNA[protected]criminal wastage of time), Somehow service center head B. Shekhar picked up the call and says ‘parts are not available with the company and in that case you give your products purchase date detail will give you TV replacement offer and you need to pay difference amount’ (we paid INR 2391 for AMC which states ‘All defective components shall be replaced with the good working parts and defective parts will be taken by the company’ so where does purchasing new TV with replacement of old comes in picture. It is LG’s responsibility to replace the defective part and sort the issue so why are they incapable of replacing parts and confusing and misguiding customers.), Today one engineer visits and says you purchase one 3 pin cable worth INR 450 from us and everything will be solved but when we asked him what about important parts replacement he said it will come in 2/3 days so we asked why are you selling 3pin cable to us then he rudely replies ‘Motherboard chaiye ya TV thik karna hain? tumhari marzi, tum dekhlo’ and goes out of home. Once company says your parts have come, but engineer is not bringing the same, are this guy’s selling parts to someone else? Some serious issues with the services of LG. Ultimately we suffer. Need solution.
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Dear Sir/Ma'am,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Request you to take details from your system, based on AMC no and complaint no. provided.

Thanks
Prashant

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