[Resolved]  LG Electronics — Unprofessional behaviour of lg microwave cookery class conductor

Address:	Mumbai City, Maharashtra, 400027
Website:	www.lg.com

We have mircowave oven model no : mh-2044db. I had registered for the microwave oven coockery class conducted by lg, which is free of cost. I had registered for charni road branch class and for that i followed up with ms shabana ([protected]). I called her twice for the confirmation of class timing. She had asked me to come on saturday (28th may 2016) 3 pm to your lg store (Sumaria lg shop, near saifee hospital, charni road). As i was getting late for a class i booked a cab and reached the destination on time. When i enquired about the class person present at the shop told me that there is no class today, i was really surpirsed to hear that. He called shabana (Number mentioned above who is the poc for charni road class) and asked her about the class, for which she said the class has been cancelled. I was shocked to hear that. First thing : she did not inform me about the cancellation, and i think its lg's duty to atleast keep number of people who are going to attend the class and inform them if there is any change in the shcedule /cancellation. I was really frustrated by the response from this lady because when i caled her, instead of apologising she started argumenting and saying i told u to call me in the morning for confirmation which she really did not ask me. When i asked her about what shall i do now, she said very casually nothing can be done, i cant take the class today at any cost, so asked her about her supervisor /senior, she directly cut the call. This kind of behaviour from representatives of company like lg is really not acceptable. You should atleast keep some responsible people for such events/classes and should also educate them basic ethics and how to talk with the customer. This is really irritating and disappointing. If such a behaviou continues then i dont think people will ever go for lg products. I hope this incidence should never happen with anyone and you shoukd seriously take action on people like shabana who thinks cutomers have all time in this world to attend her coockery classes whenever she wants. This really sucks.