[Resolved]  LG Electronics — Unsatisfied with lg customer center

Address:	560100
Website:	www.lg.com

Dear LG,

I bought my lg g4 phone on nov 11 2015. After few days itself phone started to show battery problem and heating issues. So, i bought extra battery. But 2 weeks back my phone was dead. I went to service center and they replaced me with new mother board.
Ps: thank god i had warranty and for the first time lg accepted any warranty.

But, that service was for name sake just to turn on the phone. The real problem started. Now, the phone battery back up is 2-4 hours maximum which is pathetic for any smart phone.
Ps: i have bought extra new Battery. And it gives same 2-4 hours of backup with the new Battery as well, so you can't say that it's Battery problem.

I went again to service center on last saturday. That same guy said that it's due to some applications. I said which application? He said he doesn't know.
Ps: i had only limited day to day apps. There was no single game app installed.

Then i showed him battery usage. It was clearly mentioned that more than 60-70 % of the battery was due to phone idle and display. Of which around 40% was due to phone idle.
Ps: Big LOL for that. Seriously phone battery drains due to phone idle?

He didn't even observe anything and Just said he will flash the phone. I agreed. Then he flashed the phone. I sat there for 3-5 minutes to check if it's working fine. I just turned on internet and downloaded 2 apps. Phone battery went from 97-85 in Just say 5-7 minutes. Phone was heated like hell. Then i showed him again. He said, he flashed the phone. Now he can't help. That's LG's policy.
Ps: seriously?

I said i would raise a complaint. He Said do whatever you want to do. I came home and called toll free number. They said they would call me in 24 hours. I kept on waiting. Called again today, they said to call regional manager. I called him, he connected me to the person who repaired my phone. And said same thing like before. Then finally he gave me karnataka state head manager's number. He said same thing. He said our lg g4 phone heats a lot. And yes there are battery issues. So we can't help.

Ps: seriously? You Clearly said that there is problem with the g4 phones but you will not rectify the issues? That's flagship phone, right?

I again called toll free number. They said they will call me in 3 hours. No one called up.
Again i called. And screwed them. And they said they will call in 30 mins.

Ps: 24 hours to 3 hours to 30 mins? Is that a joke or what?

Finally i got a call.

Ps: miracle done by LG.

He understood my problem. And After 30 mins of talk, you know what he said?
Sir, i can't help you. You please contact service centre.

LOL. Seriously? Again? Round and round?

I asked him to connect to his mamager.

He denied saying he can't help. He again made it round and told me to write mail.

Ps: my phone battery was 78% while composing this mail and now it's 45%. Big Lol again
What is meant by service centre?
Why do we buy flagship phones?
Why should we trust Lg?
Who will provide resolution?
Is it true that LG only tries to sell it's product And not provide any service?
Should i throw away my phone?
Never trust LG again?
Go to service center every day which is 50 kms up and down?
Is there anything called customer satisfaction?
Should i go to consumer court?
What should i do?

PS: do you know the best thing about apple or htc or samsung phones?
They observe the phone first.
1. Repair it if possible
2. Replace it new phone
3. Or refund the full amount

In LG's case:
Sir, we can't help. You can do whatever you want to do.

Ps: isn't it an awesome answer?

Regards,
Frustrated LG customer