LG Electronics — Warranty product not replaced

Address:

Ernakulam, Kerala

I have bought microwave from LG, model MC2844EB on 14 May 2014 and the product is under warranty. While cooking the glass tray broke of its own inside the oven. On placing request with LG customer service to replace the glass tray, they said they cannot replace the same without paying for it. But as per warranty card " The microwave comes with 12 months warranty on ALL PARTS EXCEPT PLASTIC PARTS from the date of purchase of the product provided always that the warranty card bears the rubber stamp, date and signature of our authorised dealer. " As per the warranty card, I am to be replace with new grass tray. And I am surprised the way the service guy has argued with me over the phone stating even though tray is glass and not plastic, company will not replace it. Attached warranty card herewith for your reference