[Resolved]  LG Electronics — Washing Machine Repair/ parts

Address:

Paschim Medinipur, West Bengal, 721507

I had purchased a washing machine from LG Electronics on 2009 for Rs. 23500/- .On 10/10/2016 the machine suddenly stop working. On 12/10/2016 I lodged a complain with LG, complain no. RNA[protected]. A service engineer came on same day and inspect the machine and told that there is drum problem and charged Rs. 287.00 as inspection fees with a promise that he will come back with the estimate for the repair / replacement of drum. After 5 days when I inquired about my complaint he told me that the part is not available as the company has stopped manufacturing this model. My Washing machine Model no is WD-80485NP. Sl. No. 905PNRT006102.
I had talked to their service provider and the Lg help line supervisor many times but without any result. Finally I was told by LG representative that the machine can not be repaired any more since it is more than six years old.
I now request the concerned official either you buy back the machine from me or arranged to repair the same at the earliest or pay me the depriciated value of the machine at the earliest.
Please note that when I purchased the machine I was not told that the machines parts will not be available after six years. This is the fault of the Company and for no fault of mine why I should be penalized. Why my hard earn money will go in waste .
I, Therefore request you to do the needful at the earliest.

S K Shaw

Vill. - Bachurdoba, P.O. - Jhargram
Dist. - Paschim Medinapur
PIN - 721 507, West Bengal
Mob. [protected]