LG Electronics — Worst after sales service by LG

Address:

Belgaum, Karnataka

I have purchased LG Refrigerator Model NO: GL-245FED45 on[protected]. Just two days weeks back my refrigerator's door was broken and came out from the main body. I have registered the compliant with LG Customer care on 10 June 2015. These are the complaint number. RNA[protected], RNA[protected], RNA[protected], RNA[protected] and RNA[protected]Today). Till today the problem is not solved. Initially The technician visited my house and told me the model is discontinued and he can't do anything. Even though he charged me Rs.180.00. Afterwards I called the customer care and registered the complaint again. They have provided me with area manager number. I contacted him and he has taken details of refrigerator and ordered the door. Unfortunately The door didnt fit to my refrigerator. The technician left saying that he will contact the manager and let me know. From that day I am after the area manager of Hubli and Technician trying to know the status of my problem. When I call area manager he says he talked with technician he will contact me. Technician says he will talk to manager. They don't bother to call me. I have to call them everyday to get the status. In between the technician don't answer my calls. I have purchased the refrigerator for Rs. 16, 100-00. Now all the money is gone waste. I have small kids in home and without refrigerator I can not able to store anything. I am expecting a good after sale service from LG but the service I got is not good. Being the LG customer for years first time I am feeling really cheated and lost. I used to recommend the LG to my friends always. Now With this experience I may not recommend LG to anyone in future.