[Resolved]  LG Electronics — Worst customer service and defective products sold

Address:	641008
Website:	www.lg.com/in

Lgdvd product# - lgehtslhd625

Purchased it on vasanth & co on 11/6/2016 for an amount in total of 75000, bill# - [protected].

First i saw the issue with my lgtv product lgeled42lf65003d and i have been talking to the customer care from the 3rd of delivery of my product.

1)
Dvd - video files from usb are not playing and it throws "unreadable format error", but the same file is playing when directly connected on tv, i reported this issue to the second technician (whose name he didn't tell) and he told my he doesn't know about it (wondering is he working in lg only!!!)

2)
My dvd switches off by itself when its switched on for long hours say 5hrs.

After lot of repeated queries my complaint got registered on 19th july, today i got a technician and he says there is some issue with dvd board and it needs to get replaced. so are you selling a defective product and because of your technicians the issue was not registered before 15 days of product.

I need the dvd to be replaced with a new one.