LG Electronics — Worst service by LG support

Address:

Pune, Maharashtra

I have launched the complaint on 31- July, SR Number - RNA[protected], Engineer said need to change the Panel and he has given the estimate of RS.22, 000 Followed the Engineer several times(as Below), he said company has increased the price of panel from 3 Aug-2015 So please contact to my Senior. 1 aug 13.19 1 aug 16.55 3 aug 19.19 7 aug 9.49 7 aug 18.48 I talked to the senior (Amol - [protected]) several times:- He said sent email to seniors for the price negotiation, waited for long time, disappointed response. He always said let me call back like tomorrow, in half an hour, in couple of hours but never revered back. Then I got his senior number from Call center ( Sarika) called her on 17 aug several times but no response, by gods grace she picked one of my phone, she mentioned i will ask Amol to revert you back in half an hour as because he is not reachable currently. As usual no response. After an hour I have Mr. Verma - [protected], so as per Sarika he is his manager, I was constantly saying i am not with the service but his reaction was because of the price hike you are not happy, I said no, i am unhappy because the communication is not happening from your side. At last he said new price will only be applicable and Amol will update you with the final pricing. Followed the trend with no response. Waited till 4th Sept, Called Mr. Verma, narrated the whole story again, he didn't listened to me completely and called Amol on confernce, again narrated the to Amol between that time Mr. Verma were not listened to the conversation and went away. I confirmed Amol to replace my TV panel with the new price. Wow same trend no response. Still as stupid i called again to Amol on 16-Sept-2015, he said we will replace the panel in a day or two. I said OK. Height, No response. I called Amol again on 19th Sept, He said you complaint is closed as it can't be open for long time. It has been closed by the reason estimate provided. so he said launch a new complaint and if panel is in stock he will replace today. Tried Calling Sarika also several times but no response. After that i call the customer care to know the status, it was open with the status Part pending. I appreciate, if anyone from LG has the responsibility to look after this and revert me back saying we can't serve your complaint. Thanks Kamlesh Joshi