LG India — Faulty product tv from lg

Address:

560037

This issue description letter is with some surprise and a little bit frustration that i am writing to the lg customer service representatives and the escalation managers.

I bought a lg led:3d tv (Model #: 32la6200) for inr rs.55, 590/- from girias, marathahalli on 31 aug 2013, additionally i also purchased an extended warranty card for one year for around rs.3, 600/-.
In addition to above, as per the advice and suggestion put to us by the lg representative in girias, i also purchased a stabilizer worth rs.1, 400/-

The issue description is as below,
10 days back my tv suddenly doesn’t show up the video, but the audio still works very fine without any disturbance.

We called up the lg complaint center to check what was wrong, a representative came the next day, and without even checking the tv, he said this is because of water that fell on the tv and that’s why the video didn’t show up.

And the fix for that as he suggested was to replace the complete panel and with a cost of rs.17, 000/- inclusive of tax.

My questions are as below.
• this is supposed to be an ips led display which doesn’t break any pixels even when there is a manual tap on the screen, in that case how could water on the screen make it go away?
• this is not a mobile which can be carried anywhere in rains or in bathrooms so that there is damage due to water particle and that too without even touching the machine.
• in any case of water related issues, considering to what your service person had to say (Which i do/will not accept), how is that only the picture tube got affected keeping the rest of the articles inside intact and in working condition?

As a person who have already invested rs.60, 000 odd money on this branded tv, why would i want to spend additional rs.17, 000 for no mistake of mine.

This should either be a faulty product that i have received or your brand is just for name and has no quality with in.

To the higher management, i request you to please answer my questions above and try to resolve the issues with the faulty machine i have received.

Thanks,
Arun kumar s
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