LG India Ltd — AC repair unfinished

geetu_iyer

from Delhi, Delhi

Address:

Ahmedabad, Gujarat

Dear Sir, We had bought a split AC from LG in Ahmedabad. The AC was working fine for two years & is now out of warranty period. Last month cooling dropped drastically, the reason identified was gas leakage. A complaint was registered & gas refilled on 14th May, 2014. After a couple of days cooling dropped again, complaint was re-registered on 30th June'2014. And then begain our ordeal. The technician turned up, identified the issue, promised to rectify it the next day & the next day has still not come. Repeated attempts at calling the customer care number[protected] or the manager @ [protected] has resulted in absolutely no response. We were proud of LGs after sales service & had recommended couple of friends their products with the same thought. Is it too much to ask for a decent response/service level ? Regards Geeta Probhu

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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Geeta,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

Regards,
LG Customer Support Team

geetu_iyer

from Delhi, Delhi

Dear Sir,

Thanks for your reply.

My complaint number is RNA[protected]

my contact number is [protected]

Thanks
Geeta