[Resolved]  LG India Ltd — Complaint against LG Service Center, Hyderabad

Address:

Hyderabad, Andhra Pradesh

Hi, My name is Chandrashekar S from Hyderabad. On Thursday (Aug. 27) the LG service center from Himayat Nagar, Hyderabad had taken our split AC (the entire outdoor and inside units) for doing service for gas leakage. As it was 3 days that they have taken the units and not informed about its where about and when the service will be completed and returned to us, I called the service center today Aug. 29, 2015 twice and when I asked these questions I was told that they don't provide any info. to us but will directly come and install it. When I told them that I would report this to LG Senior Management the person had informed that I can go and report it to anyone. I have reported this incident to LG India and also, I was asked to call and talk with Mr. Shiva Kumar who heads the Hyderabad division, all the three times my phone was disconnected by Mr. Shiva Kumar (+[protected]. I am really sad and upset the way LG service center including the senior management handles complaints from customers. I feel that this is the worst company that I have come across for such kind of poor and negative attitude towards its customers.