LG India Ltd — LG Electronics - Poor product and service support

Address:

Chennai, Tamil Nadu

Dear Sir/Madam This is Rahul D from Chennai. We have problem with LG washing machine which is under warranty. Cloths washed using this machine get faded away. This complain as been raised in April 2015 wide service request RNA[protected], RNA[protected] again in June 2015 wide service request no:RNA[protected], RNA[protected], RNA[protected]. No proper solution is being provided on all complains. We are extremely regretted buying an LG product which has very poor performance and customer service. Service engineers doesn't pick phone call and provide proper feedback. We have lost cloths worth 20000INR by using this machine. Extremely unhappy to experience such a poor performance and response from Global home appliance manufacturer like LG. We have lost trust on your products and services. Please support act immediately and feedback on complains. I have attached the sample photos of spoilt cloth for reference has been taken by service engineer as well. Kindly act immediately.The service request has been closed without proper solution indicating wrong reason(Customer appointment over 5days) which is not true.After number escalation, I received a call from your team. I explained the them the concern that I faced. I am extremely not happy with the response and methodology adopted. After spending 18000INR money on your product and losing 20000INR worth of clothes using your machine we are deep hurt that your concern is least bother to even acknowledge the failure in your product nor resolve the issue. This is clear evidence of your ethical value and trust worthiness of your concern towards customer satisfaction index. As per our knowledge the product is faulty as one my colleague is also facing same problem with the same Brand and Model. After waiting for more than 2months for resolution I am forced selling your washing machine for 1200INR to buy a brand new one.I would request you to refund the money back as matter of customer satisfaction if something exist in your mind and company's policy.