[Resolved]  LG India Ltd — Non-availability of Parts

Address:

East Singhbhum, Jharkhand

LG Tromm 5.5 Kg Front Load Washing machine (model WD-85295NP) Complaint No. RNA[protected] dt. 23-7-15 LG service people failed to repair my machine citing unavailability of spare parts. Multiple service engineers cheked on the machine - one said there is a sensor error, another said that pressure switch is malfunctioning, finally they said PCB error - and then ultimately informed me that the spare parts are not available anywhere in India for that model. Further, they advised me to contact a local repair person who could have spare parts as he was an ex-LG service centre person who could repair my machine. The local repair man was more interested in buying the machine for Rs. 1, 500/- and provided no assurance of repair. This machine has given immense trouble over the years...right after 3 years of purchase - already changed PCB once, water pump once, the S.S. drum also once. Very poor service, sub-standard machine and when I asked LG call centre to connect me to the higher authorities they did not, and kept repeatedly stressing that I talk to the local service centre in-charge. I demanded discounts on any new machine - as I had to buy a new one immediately, there was no positive response. Anyway, LG's loss - I bought a new Samsung washing machine on 28-7-15 and LG lost an existing customer, who still has multiple LG products, for all future purchases. Shame on LG's marketing & sales department for such sloppy and inept handling of customer issues.