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LG Electronics

LG India Ltd — Thanks for Poor Service Response

Address:Hoshiarpur, Punjab

I have purcahsed 285L single door refrigreator in last year which is giving problem of ''Door Hard to Open'' due to very high vacuum inside the refrigreator and this problem directly related with human safety issue and not a easy operation. LG has replaced the ''Gasket'' twice and failed to rectify the problem also refrigreator's orginality has been disturbed by applying hit and trial methods of service team and now finally they said that we can't do any thing in this, due to design problem of LG and you should manage with the same problem. I want the refund or replacement of the same and also till the issue not closed, LG shall be fully responsible fo any damage related with machine and human safety
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LG Electronics customer support has been notified about the posted complaint.
Jun 01, 2015
Updated by xuv0007 Recently i have received a call from[protected] and that person said that you complaint has been resolved as per our Service Manager. Its a fake feedback by your service team because on dated 27.05.15 i have submitted all the feedback after 7-10days of 'Gasket Replacement''.
Why your service team is taking as a prestige issue instead of customer support .

I want replacement or refund without any further delay because already you have again wasted 10-15days for just to update the feedback from your service team which is still on ZERO LEVEL

I am very much surprised that in your so reputed MNC internal communication system is very much poor and works only on the base of your staff's fake feedback not on consumer's actual feedback
Jun 03, 2015
Updated by xuv0007 Reminder
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Dear Sir/Ma'am,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team
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Thanks for your co-operation.My Contact detail is as below-

Suraj Parkash
VPO-Mazara Dingrian (146109)
Hoshiarpur (Punjab)
[protected]
[protected]
Reply
Dear Suraj,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
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Reminder
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