LG India Ltd — TV Repair

Address:

Thane, Maharashtra

I bought the TV 55LB750T in Nov 2014.It's hardly 5 months and the TV's screen has a problem.Yesterday night I called at the Customer Care which says 24x7 .After I call I come to know that its actually not 24x7 but justrecorded service to leave your number to get a call back.Morning I did not receive any call. I called back again and after half an hour of waitingthe line was transferred to an executive.Complaint registered and with 24 hrs problem will be sorted assurance given. All well till here.Now within next 10 mins I get a call from LG saying technician will visit today itself.The call was from [protected]I asked him please confirm if he is to visit or not because I will have to take a leave for this.And he confirmed that by evening he will be there.I took a leave from office and have been waiting. AT 4.40 I called up at the LG Customer Care again to wait for another half an hour to get the call transferred to an executive.Now they give me service center number and assure that they will forward it urgently.When I call the service centre No - [protected] they have another story that we never confirmed. Your call has come today and will be attended tomorrow. If the call center confirmed its their fault not ours. Since our technician never called up and we have only one technician so call can't be attended today. I want to know where is my fault in all this misco-cordination between your call centre and your service centre.So LG lost nothing but I have lost my entire day. Is LG to pay my salary?I Deeply regret of having opted for LG Product. They have no value for others time.