[Resolved] LG India Ltd — We wanted to complaint on your LG Authorized service center, Kota, Rajastan | |||
We purchased LG G2 on 5th OCT 2013 by paying INR 43, 000. Below are the details.Mobile Info:LG G2 (32 GB)IMEI:[protected]S/N: 309kPFX332003We wanted to complaint on your LG Authorized service center, Kota, Rajastan.After 11 months o[censored]se, yellow spots came and we gave it for servicing to LG Authorized service center, Kota, Rajastan. After confirming the center from Customer Care.1. Good, He did repair and he changed the display, as it was under warranty at that time (11 months old).2. He did not set the display properly, so mobile started bending and battery broken after 3 months. (Your LG service center person mistake)3. We complaint to him, this time he said battery problem, so pay me INR 1, 200. We paid for new battery installation, though it is not our mistake. (Your LG service center person mistake)4. Again the same bending problem started and we complaint to LG customer care and customer care is telling Kota, Rajastan we don't have LG mobile service center. If NOT, how come LG sent a display previous time. This is how LG show their identity? What type Customer Care is this?5. We complaint to Kota, Area Manager. Now service center person and area manager are asking us to get the mobile to center and they will give estimation for full repair. How much money LG wants us to spend on your mistakes?It is FULL of LG and LG service center mistake, WHY should we PAY for your irresponsible work?. Now in Market this mobile price is INR 30, 000. You want us to spend more money to my mobile, because of your bad works?I want answer for all these questions. I have all the bills and details. We like LG and its products, because of poor customer service, the name is going very bad.If you can not resolve my MOBILE problem, please send us your CEO address. We want to courier this mobile to CEO and let him see, how type the service was given by your service center.Thanks, awaiting your reply. Regards, Mohandas Siyag and Gopalakrishnan[protected] Was this information helpful? | |||
Complaint marked as Resolved
Got some positive actions from LG. Looking forward to get good service from LG service center. Looking forward to get good service from LG service center. Looking forward to get good service from LG service center.Thank you. LG Electronics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
We got a call from LG customer center, Delhi. He was very polite and understood the situation.
The problem is now solved 100%. LG customer service is good and fast.
I would recommend any one to go with LG products. Though price is little high, the quality LG provides is great.
The problem is now solved 100%. LG customer service is good and fast.
I would recommend any one to go with LG products. Though price is little high, the quality LG provides is great.
Dear Sir,
Glad we were able to assist. Kindly let us know if you face any issue in future. Have a great day!
Regards,
LG Customer Support Team
Glad we were able to assist. Kindly let us know if you face any issue in future. Have a great day!
Regards,
LG Customer Support Team
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
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