[Resolved]  LG Washing Machine — Frc cable bitten by rat in my lg front load washing machine.

Address:Chennai, Tamil Nadu, 600103

Dear Sir, I am P.Vigneswaran, Chennai ([protected]). The issue is FRC cable bitten by Rat in my LG Front load washing machine. I called up the customer care and logged the complaint. The service guy came home and checked the machine and told that the issue is to replace the PCB. He told that there is no repair for the PCB and hence the PCB have to be replaced for a price of around 3000/-. My expectation was that the service guy will re crimping the FRC cables and the issue will be fixed. And this is the action. It was a surprise for me to replace the PCB. Its pathetic that after spending 29000 for a washing machine, I need to spend another 3000 with in 4 years for a minor issue.. I would like to bring into the notice of the authorities and people about the poor quality of the service engineer in LG washing machine and how much the customers are being cheated after spending their money on products like this.
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Aug 7, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
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Hi Vigneshwaran,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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