LG Washing Machine — Very very poor service and lire the employees of lg and harassment to the customer

Address:Ahmedabad, Gujarat

I Harish shah cell no[protected] staying at Ahmedabad. I have very very worst experience about the lg company. My complained was for the washing machine. The drum of the lg washing machine fully automatic top loaded all of sudden broken while working. I had given complaine on toll free no. A technician from the service station from Ahmedabad came and told me this machine to be taken at service station for replacing the drum for that they will charge nearly Rs. 600/- for transportation and Rs.550/- service charge. After 2 days they had taken WM at their service station. After 2 days they gave my WM and charged Rs.2890/-. But when I started the machine the machine was not working and water came out from the machine for that I have given complaint . Again technician came and checked the machine. He told that sensor of the machine is not working and it is required to replace. I spoke to the supervisor of the service centre Shri parthivbhai I told him my machine was in working condition there was no problem of sensor. Ruidly he replied that i[censored] want to get replaced that get it and u will have to pay for that I agreed to pay but even after 5 days nobody has come to repair the machine. I talked to Customer Care officer at Ahmedabad on Saturday 18/07/2015 she told me your machine will be repaired by Monday. Monday evening nobody came so I spoke to Custome care officer again she told me tomorrow technician will come but by evening nobody came so I again talked to CC officer she told me today technician will come but nobody came even today. They are charging Service Tax for providing service but they have not provided service even though they charged service tax . Instead of proving service they have given harassment to me so it is requested to take action against them give me the compassation for the harassment after paying nearly Rs.3000/- I am not able to use the washing machine since last 10 days.
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LG Electronics customer support has been notified about the posted complaint.
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Dear Heri,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

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