LIC Credit Card — Non refunding of credit amount with axis bank

Address:

400603

Since 10.10.2015 I am taking follow-up for refund of my credit balance with Axis Bank through telephone. I am not having account with Axis Bank therefore as per axis bank's officer Sri Alok Singh's instructions I had sent mail and attached scan copies of front page of my bank account, cancelled cheque and also copy of page wherein entry of last credit card bill of Rs.6000/-paid by me, for neft purpose on 2.11.2015. On 5.11.15 Ms Akshaya from axis bank informed me that bank received all abovementioned copies and my request will process on 7.11.2015. Again I have contacted on 14.11.2015 that time I had been informed that my transaction was rejected by my Thane Janata Sahkari Bank due to account closed whereas my account is in working condition my salary and other payments are done through this account only. In between I had received mail from Ms Reena Singh that my request is processed. Again I contacted on 19.11.2015 that time Ms Ramya had taken my request for D.D. my request no.18621133. Also I sent mail to provide me UTR no. of rejected neft transation so that I can lodged complaint whoever is responsible. Till date I have not received any reply. Again today I had calledup to know the position of my request this time Sri Zoheb on the line and he informed me that accounts department of axis bank is rejected my D.D. request due to wrong account no. Eventhough they had scan copies of my bank details they required account no to be printed on page on which abovementioned entry of Rs.6000 is printed or bank statement or letter issued by TJSB bank for my account confirmation. I told that TJSB bank is co-op. bank so that they are not providing statement only providing passbook. Now I am fedup of this type of harrasement to take reund of my money. Kindly look into the matter and refund the credit amount as soon as possible.