LIC Housing Finance Ltd — Penalty Charges on outstanding amount during Loan transfer

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I have taken home loan of amount 2575000 from LICHFL at an interest rate of 10.70% with 3 Years fixed. After 3 years of fixed rate of interest, they suddenly increased the interest rate (as floating) to 11.75% Now, when I approached to transfer my loan from LICHFL to HDFC, authorities says I will be charged levy charges @ 2% of the remaining loan amount. But, as per RBI mandate released in June 2012, levy charge (prepayment charge) has been removed to maintain uniformity across banking system and allow customer to take benefits of lower interest rates offered by other banks. Please let me know if some official complaint board is there for LICHFL to directly complain to authorities, if anybody is aware of. Thanks, Senthil