Lic India — Lapse my policy wrongly

I live in UK, London, I baught one policy when i was here last time in india 2013 January, I use prefere to pay installments as Direct Debit from my bank (ECS) and I have setup everything so i don't need to worry about missing payments, but somehow in Aug 2014 the payment was not deducted from my bank and even I was not in India, the company have lapsed my policy and now they are not ready to investigate what's happen and why? as I can see my bank still have automated bill payment service setup as it is, means they (LIC) have may be some problems in there system, and without any investigation they lapsed my policy, Please help me to look into this matter, as I am genuine customer, below is my policy number and details. policy Number:[protected] name: Rutesh Chaudhary email: [protected]@gmail.com
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