Lichfl — List of document for home loan

Address:	Kolkata, West Bengal, 700069
Website:	www.lichousing.com

Dear sir / madam,
I had applied for the 'list of document' in lichfl office at andhra building kolkata on 20th feb 2016. The copy of the receipt for the amount deposited (Inr 573) is attached herewith. For the last 2 months i have been following up with lichfl numerous time but without no result. I really do not know how can i get relief from this harassment. Would you please guide me to take a legal step against lichfl with the below answers?

1. As a customer, am i not entitled to get the 'list of documents' especially where lichfl is charging me (10.6%) more than the others in the market for the home loan
2. How long it should take to deliver this document to the customer

I will be very much obliged if i get the answer at the earliest.

Thanks,
Arijit mandal