Lichfl — Problem issue on loan disbursement and lichfl company missing my flat deed

Address:	South 24 Parganas, West Bengal, 700147
Website:	www.customer.lichousing.com

My sanctioned loan 15 lacks but i have taken 11 lacks for that emi rs. 11917 /- every month on 7th day deduct from my pnb account.
Lichfl loan account[protected]
Loan application number [protected]
Within one year i have apply for 3 lac disbursement as per followed by lichfl instruction. Against this loan account disbursement completed and shows that chaque handover me yet i did not get it. But 7th april, 2016 deduct
Rs.15321 /-from my account. They informed me due to missing of my deed from their office lichfl did not handover me that cheque.In may month i kept 12000 in my account due to previous loan repayment amount. But not deduct any amount from my account. After few days around 20th may lichfl manager call me and instructed me to submit a cheque which have to pay in this month as emi and also informed me that chaque resend to their head office for cancellation?
My question is
1st, i am eligible yet why they will not provide remain amount?
2ndly why they will missing my flat deed?
3rd how they will resolve extra amount[protected]= 3404) which already deduct from my account?
4th why they will not provide xerox copy of original deed to me?
5th what will be the punishment as pert indian law for housing loan against lichfl for there missing of deed?
Finally what will be the resolution to resolve this issue with immediate effect?