Life Insurance Corporation of India [LIC] — Payment failure

Address:

500008

Dear sir i did a payment on 17th march16 amount deducted but they said they are not received payment, then i talked with my credit card bank HDFC then they told payment success upto yet i didnt recredited. The eazy to pay team sent a mail like
Dear Customer,
As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :
Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 15986680

Payment Amount: Rs. 6728.53
Payment Date: Thu Mar 17 07:32:02 IST 2016
Card Used: XXXX XXXX XXXX 6601
Transaction Identification Number:[protected]
Please quote your Transaction Identification Number for any queries relating to this request.
We thank you for subscribing to Eazy2Pay and assure you of our best services.
Sincerely,
Eazy2Pay PG Team

and HDFC bank sent me mail as
Dear Mr. Muramalla,

Thank you for writing to us,

This is with reference to your email regarding the charge of Rs. 6728.53 on 17-Mar-2016 at M/s LIFE INSURANCE CORPORA MUMBAI

We understand from your mail that you have certain reservations regarding the above said transaction. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account are given below for your reference.

Transaction Date

Payment Settlement Date

Transaction Amount in Rs.

Merchant Establishment

Authorization Code

ARN

17-Mar-2016

18-Mar-2016

6728.53

LIFE INSURANCE CORPORA MUMBAI

042827

74164526078000239931031


In this regard, we request you to take this mail as a proof to the merchant confirming the transaction was successfully processed to your card account and also request the merchant to liase with their bank for further clarification. In case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment to enable us do the needful.

Further, we have arranged to suppress finance charges towards the disputed amount for 30 days or until receipt of the aforesaid supporting documents (whichever is earlier). Hence, you may effect payment towards the outstanding post deducting the disputed transaction amount.

We would be glad if this email receives your urgent attention and request you to revert to us by 07 days as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents.

Your relationship is important to us. We request you to continue usage on the card and give us opportunities to be of service to you.

Kindly note the query reference number for this e-mail: [protected].

So please help me sir,
my mail id ashok.[protected]@gmail.com phone no. [protected]