[Resolved] Life Insurance Corporation Of India — Not received the matured policy benefits | |||
To get the policy completion benefits, I contact Customer Service Centre, and as instructed and by them, I have send all the below documents via Speed Post to LIC Customer Zone Karnal, Near Petrol pump, Sector 12, Karnal. My Policy has zone mentioned as Karnal so Customer Service asked me to send it to them. Speed Post Tracking # EU[protected]IN. It was delivered and then next day I got the sms that LIC has registered the policy under NEFT with HDFC bank, but still I didn't get the benefits.So, what was the use of registering. Documents couriered were - a) Original Policy Bond. b) Photo ID c) Discharge Form duly filled with witness details. d) NEFT mandate form. e) Cancelled Checque. Now, I get email from Panchkla AO office that please send the original bond to them as they have not received those. How can I send original bond to them when I send it to Karnal LIC Office as told me by Customer Service. I don't have two original copies of it. Original already send to Karnal office.It is amazing the during these days of online/e-Services, an organization like LIC can't coordinate with various branches/divisions, and customer has to suffer for no good reason.Moreover, Customer Service LIC only suggested it to me.And now I am in lurch. So, now I want to get the maturity benefits. Thanks for your help and consideration! Thank You, Sudhir BISHT [protected] Was this information helpful? | |||
Nov 19, 2016 Complaint marked as Resolved Actually this complaint was un-necessarily opened by me. Shouldn't have done that, as even before this LIC were contacted by me via their web portal, and they were already working on it to get it resolved. Hats Off to Manager CRM Karnal Office, as he was in the forefront of getting this issue from beginning to end and timely communicating to me via emails. Finally special thanks to AO 16N, PKL .Kudos. They acted on this very promptly. This is completely resolved with full satisfaction.
Thanks LIC Customer Service Team for your help! Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint. | |||
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LIC Central Office, 2nd Floor, Jeevan Bima Marg, Mumbai, Maharashtra, India - 400021
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