[Resolved]  Lifecell International — Payment Receipt not received

Address:Panchkula, Haryana
Website:www.lifecell.in

Hi, I have purchased Umbilical stem cell packaged for my daughter.Now i have made the payment of Rs 25000 for 20 year as preservation charges through lifecell executive with sharing my credit card details with them on 30th Aug'2015.On 2nd Sep'2015 deduction happened and i got message from bank.Now from 2nd Sep till now i.e 5th OCt'2015 i am mailing them and calling lifecell customer care for the payment receipt but they are giving me one or the other reason.They told that all information is provided by me and now issue is pending with them but in next call they ask the same thing again like credit card statement etc.I have called them 50-60 times but till now there is no resolution.They had asked me multiple time to wait but there is no response .I only have to call for status.They have raised the ticket on this issue after 15 days of reporting .Please find below details of my lifecell policy : Policy CRM No :[protected] Complaint no : CSMS150917OMR Below are shared documents with life cell to resolve issue. Bank transaction details snapshot Credit card statement
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Jun 4, 2017
Complaint marked as Resolved 
Lifecell International customer support has been notified about the posted complaint.
Verified Support
May 03, 2017
Lifecell International Customer Care's response
Thanks for reaching us, hope your compliant is resolved at your satisfication. Reach us @[protected] for further any assistance.
Complaint comments 

Comments

Now i don't have trust on lifecell as they are not even resolving this small issue.
Did you finally got the receipt? Because I have faced the same problem since last one month.
Yes, I got the receipt.Only after registering complaint on consumercomplaint form.Please have a call with consumer complaint customer care.

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