[Resolved] Lifecell International — Sample contamination & refund

Ankur Jha

from Bhubaneshwar, Odisha

Address:	Korba, Chhattisgarh, 495684
Website:	Lifecell.com

After about a month of the birth of my baby, they say the sample is contaminated.
They asked for a written consent to discard the sample or cryopreserve but the use of the same is not guaranteed in future due to contamination.
I opted for discard and refund but to my surprise, the Co. Refunded only 11000 INR while I paid the complete amount of around 45000 with their foolish offers.
It is very disappointing and the Company cannot be trusted.

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Complaint marked as Resolved

Lifecell International customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Lifecell International customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

Lifecell International Customer Care's response Dear Ankur,

We hope the reported issue is resolved, if not please feel free to reach us on[protected] or write back to us on [protected]@lifecell.in for any further assistance required.

Regards
LifeCell
Customer Service

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Comments

Lifecell International Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Client,
We are in receipt of the concern raised through consumer complaints forum, we kindly request you to share your contact details or your CRM for us to get in touch with you in order to resolve your concern.

Regards
LifeCell Team