LivPure Complaints & Reviews

I am writing to express my dissatisfaction with the process of canceling my subscription with Livpure Smart. I have been attempting to cancel my subscription, but unfortunately, I have been unable to do so.

NOTE : Date of cancellation - 20th April, 72 hours have passed and there is no cancellation call yet.

I have followed all the outlined procedures and tried to cancel through the customer care and emails, and...

On 31.0324, AMC was renewed for 2 years with mandatory part replacement each year. However, till date no one has come for part replacement despite multiple follow ups. Req num-[protected]. Its been informed that parts are not available with the company. in view of the same, I request the company for compensation in failure to keep the commitment else they can refund the AMC amount along with interest....

I have raised the plenty of my concerns to LivPure regarding the service of RO. However, they just send the email and do nothing and close the complaint without any resolution. I raised #[protected] to get service as I already paid AMC charges for 2 years. The area manager is not receiving our calls now a days and just give us assurance that we'll resolve soon. It's been 5-6 months and we're still chasing the LivPure but no resolution as they said we have stopped giving service to customers because they closed the office in our area.

I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I purchased less than six months ago. Despite raising a request to change the filter over a month ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.

This level of negligence is unacceptable, especially considering...

Since recharging my Livpure Smart RO on 03/29, it has failed to sync with the mobile application and has ceased functioning. Despite multiple calls made from 03/29 until now, the issue remains unresolved with no one attending to it from the Chennai office. This is the Second time I am facing a delay in service.
It's frustrating to call on a daily basis to follow up on the issue.

Finally on 05/04/2024 i got one Chennai...

I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.

Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side....

Hi Team,
Livpure team is always talking very arrogantly and just giving same answer to everyone that they tried calling us but either it didn’t connected or I missed a call. I am attending every spam call and they still say same reason and closing my request . They are torturing in cancellation process. I’m trying to cancel it very first month but their fake statements and hidden conditions made me to use this machine for 4 months...

I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from...

We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we...

Dear Sir/Madam,

I am writing to file a formal complaint against Live Pure Water Purifier regarding the lack of resolution to a complaint I raised on March 7th, 2024 with the complain number [protected]. Despite multiple attempts to address the issue, no satisfactory action has been taken by the company.

On March 7th, I contacted Live Pure Water Purifier to report a water taste issue with the purifier installed...

I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
They have said water purifures is good n 3 to 5 year it will perform well

After just 11 months use water stopped coming so we called for technician from Livpure

Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

Firstly we stay in pcmc pimpri chinchwad...

Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

Dear Customer, your service request No.JS-[protected] & call closure allocated...

I am writing to express my extreme dissatisfaction with the recent experience I have had with your company. Despite promises of timely delivery and installation, the delivery was significantly delayed. Furthermore, the product delivered is faulty, leading to considerable inconvenience and mental distress. Despite filing a complaint, no technician has been sent to address the issue. This situation has resulted in flooding in my kitchen, adding...

I subscribed to LivPure's rental water purifier subscription on 11/07/2023 by paying deposit of 1499 and monthly rental charges of Rs. 349. They installed a used and faulty water purifier at my home with serial no. D8JW92D1000976 as appears on LivPure smart Mobile app after I login. profile is registered with mo.no. [protected]. I informed them at time of installation about the defect in the cover of the purifier to which they responded...

Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. Thanks attached invoice....

Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits plans but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. I am complaint already send email livpure and customer care call continue 10 days but no reply and response...

Company authorized agent is charging exorbitant money for his services.
For two clamps required for hanging the unit on wall Rs. 300 has been charged and Rs. 305 for installation.
No bills are being furnished despite repeated asking neither for material nor for service....

I had rented a livpure water purifier from furlenco in 2021 and last year in 2023 i was told from furlenco that they are no longer collaborating with livepure and i can wish to cancel the subscription or continue it with livpure. I chose to cancel the subscription and the water purifier was picked up from me in June 2023 and I received the deposit back for it from Furlenco. Now in Jan 2024 I received a notice on a whatsapp saying I have defaulted...

Hi i have raised a request for uninstalling and asked them to collect and they never came

I left india due to my work and suddenly got this notice about legal action in whatsapp

They didnt come to collect within time and now harassing me with legal action

Should i send a reply notice by hiring a lawyer...