I had bought a LG LED Television and had opted for the EMI option thru Future Capital Holdings.
One fine day, I got a call from the customer care and was informed that the ECS got rejected by the bank due to sign mismatch. I requested to fill fresh ECS form to avoid any such rejection.
I even requested your colection agency to collect the payment from my office on working days or at my residence on weekly holidays. But no one has turned up but I was regularly getting the calls. At Last on 23rd Dec one executive named Anand Verma visited my house to collect the payment. I paid Rs.5550/- in cash. I even inquired that can I pay next EMI in advance, which he refused. He even called up his office and gave the request to stop the ECS and confirmed to me that the ECS will not hit, and told me that I will get a call from his office for further process.
I waited for nearly 10 days, but since I didn’t got any call from their office I wrote a mail to firstname.lastname@example.org, but no revert. Further to my surprise I again got a call from customer care informing ECS bounce. I called up your call center on 1800 209 9900 but I was only advised to visit your office. Again the same guy Anand Verma visited my residence for payment, I inquired with him regarding my second ESC but he simply said “Sir I informed my seniors but I don’t know why it was not done”. Since then I am following-up with Mr.Nadeem from the collection agency and Mr.Nilkanth from Capital First but of no use.
These guys never pick-up the call nor revert back on mails. I am stuck and trying get hold of some top management mail IDs, to escalate the case.
Hopefully they will respond to my complaint.