[Resolved]  Lodha Builders — Crappy customer support

Address:

Thane, Maharashtra

Hi, I’m currently based in USA and booked a flat in close to my home in India. The customer relationship manager assigned for the booking was a completely useless . They do not know a single word for relationship management. The relationship manager Santosh Shetty was a disgusting guy who would not answer any phone calls and we never got any replies to emails. The power of attorney format was shared with us after the deadline and they charged us with interest for the delay mentioning it was our fault. When you try reaching out asking for manager information for escalation there are no replies. The only mails received are when they expect you to pay amount or else there are no emails or contact. I’m stuck here with this guy and somehow or other I’m trying to get the process over with. I would suggest anyone planning to buy a house do not accept this guy as your relationship manager. ask for some one else but not SANTOSH SHETTY.