Lodha Group — NO RESPONSE OF CUSTOMR SERVICES

Address:

Mumbai City, Maharashtra

Dear Sir, , Your customer case staff who is dealing with Serena B clusater of Casa Bella Project namely Mr. Pawan and his subordinate are use less characater you have not right to keep them in your group, The nerve response to your customer and spoiling lodha's name. 2. They don't reponse to frustrated customers. First of all your position is delaayed almost 3 years and your telephonic contract system is very very bad. Some time the customer may loose his all ;pocket money in waiting on phone but finally it will get diconnecated. I want to tell u what happens : (a) Firstly there is no mobile number given to them or they don't disclose to the customers. (b) We call on 67161111 (c) Press 2 for registered mob no (d) dial mob no (e) confirm by pressing 1 (f) straight message your customer care relation ship person is busy with other customer (g) press 1 to keep waiting in que (h) your que no is 04 or whatever (j) keep waiting no pickup the phone if a concern person is not there then some one else should come and response to the customer. (k) you keep waiting and keep waisting your mob or landline money even after halfan hour it will get disconnected. 2. You are having a staff of very poor quality please sack them they are of no use. Ask them to give their mob no to customer so that person can talk to them. 3. Ensure some measure to lodge a complain about your staff. ask them to work on sat also. 4. All staff dealing with casa bell serena B cluster of to be sacked immediately they dont deserve to be in your company. 5. My flat no is B 602 Serena Cluster CASA BELLA BUT STILL WAITING TO GET POSITION EVEN AFTER PAYMENT ALL THE DUES. NON OF YOUR STAFF IS CONTECTING ME. 6. IF IS DONN'T GET ANY RESPONSE WITHIN 24 HRS I SHALL PUT UP MY CALIM IN CONSUMER COURT. Thanks BHIM SEN [protected]