Louis Philippe — Payment not received

Address:

Mumbai City, Maharashtra

I purchased a belt from the Louis Philippe Store store, unfortunately I found a leather defect in it, I came to the store and complained about it then the executive at borivali store was kind enough to take down my complaint forward it & he send the belt for lab test. Then I was told that because of the defect Louis Philippe is giving me a gift card worth the same amount. Today I';d gone to shop something for myself, i took a pair of shoes and while making payment I offered the gift card to be redeemed against the amount but to my surprise the executive told me that I cannot redeem the same, because there is discount on that product (It was in sale). I don't understand why is this so?? My capital is blocked since months, instead of refunding me my money against defective product Louis Philippe gave me a gift card n now they don't even let me redeem if against products on sale?? Where m I at fault?? I want my money back.