[Resolved]  Luminous — Inverter and Battery fault

Address:Raebareli, Uttar Pradesh

Dear Sir/Madam, I have purchased a inverter and battery system with solar panels from a dealer in Raebareli, Uttar Pradesh. Inverter and Battery was LUMINOUS make. I have faced overlaod issue after 25-30 days and complaint it to dealer. He responded that you have to ask to luminous. I got shocked then why dealer take warranty and also if this is to be reported to directly Luminous then they have to told me before. Also what is responsibility of dealer. But I have talked to customer care and problem get resolved. I have to take my inverter system to Raebareli from my native village which is ~ 50 km away. I have to bear this pain. Secondly now I am facing back up problem and dealer is not responding. Luminous told me that I have to bring battery to Raebareli which is gain painful as well as I will not able to have light for 6-7 days. Dealer is not taking any responsibility. In this case always I have to talk different companies then why these dealers are in between. Please let me know whether I can take any legal action against dealer. Presently with investment of ~ 50000 rs, I am not able to have even light in my house. My parents are living there and suffering immensely. I have dreamt that with this system I will be able to resolve their problem to some extent as they have always suffered with poor electricity supply in villages. I am also working in India's biggest corporate house ADITYA BIRLA GROUP. We also sell product and buyer finally sell to down the line. But we have never got complaint from down the line consumers. Our directly buyer take cares. Here dealer has to take care and should have resolved problem. I have not much complain about Luminous but only about dealer and I want to take legal action against him for my harassment. Why should I spent money and time in carrying inverters and batteries. This should be done by dealer itself as warranty card has their signatures. In case any query please free to contact. Expecting immediate response. Regards My Name: Ashish Mishra Village - Palti Khera Post - Sareni Distt. - Raebareli [protected]/[protected] Dealers Address: Tabrez Ahmed Khan Akshay Urja Shop.Jammeer Compound, Near Digree Collage Chauraha, Kenal Road, Raebareli [protected]/[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Raebareli
    Uttar Pradesh
    India
    File a Complaint