[Resolved] Luminous — Warranty service not provided as per the promised time period

D

deb31

from Indore, Madhya Pradesh

Address:

Maharajganj, Uttar Pradesh

we have bought a new solar panel along with battery and inverter (LUMINIOUS company). After purchasing the inverter is not functioning and when registered a complain the customer care agent promised to solve the problem within 3days and now its been more than 6 days, the problem still remains as it is. The toll free number provided by LUMINIOUS is good for nothing they give a number and then again after calling that number they give another number and this goes on .. in the end they come up with a solution the the board has to be replaced which again they promised to replace within 3days but still its not replaced. NOw their stand is whenever we will receive the board we will come and replace it. This is very poor customer support as opposite to what is mentioned when buying.

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Aug 14, 2020

Complaint marked as Resolved

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A

Atifjsr

from Lalganj, Bihar

Luminous - worst battery & service ever, i tried 3 inverters in which microtech is good and its service is also remarkable. I have purchsed luminous inverter and battery both in MAY 2016 and after 3 months its battery stops working then i complained to luminous they provide us engineers 4 to 5 times the engineer told us that there is a battery problem and they blamed us for that he says this problem is created by you you have fully discharged the battery thats why the problem occurs, you have to charge the battery then it will work proper. Wowww what a answer by your workers if i discharged the battery then why we brought inverter what is the work of it .. to showw offf. After that We charged the battery from our nearest store at 200 after that it give suply for 1 day and after that the same problem starts. Your all engineer told that this is batter problem and the last one says your battery is dead . Finalllyyy they give the good news :/ and now after 2 months we are enjoying no lights day in the house they make our house BHOOT BANGLA ... we will make a bigest mistake to buy a luminous inverter and battery which is only 3 months durable..

is this the wayyyyy u to deal with your customer ...

I suggest all, dont buy this only the company is fooling us and wasting our time .
If the company want to solve my problem any time they should call me at 9.570.9907.22

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V

Vikash kumar Baranwal

I'm complain 2/05/2017 & not any action.
Service are very poor.

Company product and service are very - very bad.

Complain no. :- [protected]

Humne customer care ko kayi bar call but any time comment dete h 24 hour me service mil jayega.

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