Times Of India & Economic Times Newspapers — Non-receipt of home delivery against yearly subscription

Address:

Mumbai Suburban, Maharashtra

I have subscribed to Times of India, Economic Times & Mumbai Mirror on yearly basis. My Order Nos are: MSTOI 3800684 and 3819014, both dated 25/09/12; for home delivery of the newspapers from 16/10/2012 to 15/10/2013. The RRE is Ravindra Pandey, Code 21536743.
The Vendor mentioned in the order is Manish Telkar, Vendor Code 21486345 Area Code is MA039. The sub-Dealer is Sunil Gupta and sub_Dealer Code 2230160' The sub-dealer who is in touch with me for delivery has expressed his helplessness regarding delivery as the newspapers are actually received and distributed by a third person who has gone to his native place.

I am shocked how such a distribution system is working where today we don't know to whom my newspapers are being given and I am forced to buy the newspaper from retail on daily basis. Is somebody pocketing extra money thru this?
I had called on Tele No 66354021 on 25th May at 2.30pm and spoke to one Ms Manali who said she takes the complaints and told her the entire situation. She told she will get back to me on 27th May, but she has not got back to me. When I asked her to give me complaint No, she said they don't have such a system. I am not sure whether such a system for handling complaints works.

Can any responsible person take up this matter and get my home delivery of newspaper started quickly? Pl also check where the papers meant for me are going today and is anybody making some extra money at my cost. If this is so it is terrible weakness in the system.
Can I expect the solution by tomorrow (29th May), having already suffered for a week?

Thanking you,
Prabhu Sainani
Kambar Darbar, S M Road, Kandivli (West)
Mumbai 400067
Tel [protected]