[Resolved]  Mahadiscom — Disconnection of the Electricity reason for the same is light been paid online and not being known to the MSEB persons

Address:

Pune, Maharashtra

It is very sad to say that in India still people not updated in a day with the online transactions done. I have paid my online bill on 2nd Nov Due date for which was 6th Nov and my Electricity was disconnected just because of the reason that they were not updated with the transaction done. When I called MSEDCL Toll Free Number to and told them my consumer number then they told me that the bill has already been paid on 2nd Nov but still I have to suffer full night without current. Customer care executives told me after my 5-6 calls that this will be resolved this problem in an hour but they didn't bother to respond to the complaint lounged. My mistake was I have paid bill online " LOL " if one is going to face problem after online payment then MSEDCL should stop this service of online bill payment because as always serve is down as per the information shared by one of the customer care executive after my follow ups. I would like to ask MSEDCL Authorised person who is going to pay for the mental stress i had gone through full Night from 7:25pm when I returned from job to 8:00am when i left for my job. After so many calls they told me that they don't have any of the Electricians number nor they don't know the address of the MSEB office in the asked area it was very surprising. These people don't know the contact number and address of the person whom they are going to send to resolve the problem then how they will get the things done from them very ill logical statement but was given by the executives. Not only this after my 3 call these people took my call as if its a comedy show they were laughing and making fun keeping phone on hold for 10-15mins. One of the executive gave assurance that I will get call within 5mins on my cell but unfortunately I didn't receive any call till date from them. People are suffering but no one cares for the same they work as they are trained to work in government company. Hope some action will be taken for the trouble I have faced without any reason.