Mahadiscom / Mseb / Msedcl — Forced to pay bill twice in spite of proof of earlier month payment

Address:

Thane, Maharashtra, 401501

Consumer no[protected], boisar rural
In the month of september, we received bill dtd 29/09/16 for an amount of irs 5850. unit consumed -581
The photo of the meter was taken in such a way that it was not possible to see the reading.
The last reading as shown in the bill was more than the actual reading recorded on 10th october.
It was a clear case of presenting high bills prior to diwali for reasons best known to mseb.

The payment was done on 19/10/2016 for the full amount via txn ref. no -[protected], online through om sai service boisar.

However we received october bill for amount irs 1029.91 with outstanding of september month as unpaid (irs 5962) and unit consumed was shown as 162.

In the first place how is it possible to have such a huge difference in unit consumed in consecutive months. we had to pay higher tariff for high unit consumed in month of september.

When we presented the proof to the mseb boisar office for the payment we had done, they said that the representative of om sai service has not made payment to mseb, and we will have to pay all the amount once again with late charge.

They will repay the amount back to us once they receive the same from om sai service but no time frame was promised for the refund.

We did not have any option but to pay the bill of septemeber once again.

It seems to be a big scam going on in mseb boisar.
Why did they authorise om sai service in the first place to collect the payment on behalf of mseb?
Why the photos of meter are not visible?
Will mseb refund the amount including the late fee charge?
How and when will mseb refund the amount?

We request for immediate attention in resolving the issue else we will have no option but to go to the consumer court.